Refunds

Payments settle on chain, so the rules are stated up front, before you pay. Last revised 28 September 2026.

TraceHunt does not give refunds. What you buy is access: the moment a payment confirms, the pass is live and the whole service is available to you — every chain, every report, the PDFs, the letters and the monitoring, for the full term. That cannot be handed back, so it is not refundable. Please buy with that in mind.

What that means in practice

No refund for a change of mind, before or after you run anything.
No refund for the result. A trace tells you what the public ledger shows. That the money reached an exchange, went into a mixer, or could not be attributed is an answer, not a failure to supply — and it is the answer many cases have.
No refund for unused days, and no part-refund if you stop using the pass, lose your access link or let it expire. The same applies to time you added to a pass: it is the same pass, bought in advance, and it is used by being available.
No refund on a reviewed report once it has been delivered to you.
A pass cancelled for breaking the terms — automated abuse, attempts to circumvent limits — is not refunded either.

Two things that are not refunds, and that we do return

These are not exceptions to the policy above. They are money we took and gave nothing for, which was never ours to keep.

A payment we could not apply. Your payment confirmed but no pass activated; you sent a different amount, the wrong token or the wrong network so it matched no order; or you paid to add time to a pass that had already been deleted, so there was nothing to add it to. Send us the transaction hash and we return it to the address it came from, less the network fee of sending it back.
A reviewed report we do not take on. If we read your case notes and decide we cannot usefully review it, or we do not reply within the stated time, we return the reviewed-report portion because we did not do the work. The self-serve access that went live with your order is yours and stays yours.

A payment sent to any address other than the one shown on our own checkout screen was not sent to us, and we cannot return it — that is the recovery scam this site warns about.

Rights the law gives you

Nothing on this page removes the consumer guarantees that apply where you live. In Australia, the United Kingdom, the European Union and many other places, a service must be supplied with reasonable care and skill and match how it was described, and those rights cannot be signed away by a policy — a business that says otherwise is misleading you. If the service was not supplied as described, tell us what went wrong: we will re-run it, supply it properly, or refund it, as that law requires. That is the whole of it — outside those rights, sales are final.

How anything we return is paid

Always on chain, in the token and on the network you paid with, to the address the payment came from. We do not pay to a different address, a bank account or a card, and we never ask you to pay anything, in any form, to receive money back.

Contact. hello@tracehunt.dev — we reply within 5 business days. Nothing on this site is a substitute for reporting a theft to the police in your own country, which is free.